Citrix Managed Services Support Engineer II

Job Description

Accelera Solutions, a Citrix Platinum Partner is currently seeking a Citrix Managed Services Support Engineer with a minimum of 3 years supporting and managing Citrix environments utilizing XenApp, XenDesktop, and NetScaler enterprise products.  This individual will join our Managed Services team and provide incident, change, and problem management support for both Accelera customers and internal IT environment.  This position requires a strong working knowledge of IT virtualization technologies (Citrix/VMware) and exceptional customer service skills.

About Accelera

Accelera is a leader in the cloud and virtualization space, focused on growing and innovating within these dynamic technologies. We’ve been recognized by Inc. 500, Citrix Systems, Microsoft, Washington Technology industry leaders and by the Washington Business Journal as one of the fastest growing companies in the Greater Washington area. That success wouldn’t be possible without great people.


  • Ability to work standard Monday through Friday business hours with occasional on-call afterhours support
  • Troubleshoot XenApp, XenDesktop services
  • Troubleshoot Citrix XenApp hosted application and Windows errors at the Server level.
  • Administer XenApp servers. Publishing applications, troubleshooting user connection issues, maintaining and updating existing applications.
  • Perform regular reviews and diagnosis of customer Citrix environments
  • Perform strategic assessments of Citrix environment
  • Strong multi-tasking and organizational skills.  Ability to prioritize simultaneous high visibility customer escalations

Desired Skills and Experience

  • Experience working with and supporting Microsoft Azure, Amazon AWS
  • Experience working with and supporting Microsoft Office 365
  • Experience with Storage technologies (NetApp, Nutanix, EqualLogic)
  • Experience with VMware Horizon virtual desktops